Clients, former clients, prospective clients, and family members have the right to file a grievance or complaint without fear of retaliation.
Please submit your grievance in writing within seven (7) days of the occurrence. Grievances are reviewed by the Clinical Director, and a response will be provided within 72 business hours.
Mail or deliver to:
LK Institute
Attn: Clinical Director
4001 N. 3rd Street, Suite 400
Phoenix, AZ 85012
Email: info@lkinstitute.com
Phone: (623) 432-8066
If your grievance is not resolved to your satisfaction, you may also file a complaint directly with:
Arizona Department of Health Services
150 North 18th Avenue
Phoenix, Arizona 85007
Phone: (602) 542-1025
Fax: (602) 542-0883
Website: https://azdhs.gov
Grievance & Complaint Process
Covered parking is available when entering the office parking lot from Cherry Avenue. Paid parking is available on Cherry Avenue and Elden Street using the FloBird app.
parking
Mon-Fri 9:00am-5:00pm
hours
Address
Vistor's Parking on 1st and 2nd story or open parking on 3rd story of parking garage. Entrances into building on 1st or 2nd floor. LK Institute is on the 4th floor, to the right of the elevator.
parking
Mon-Fri 9:00am-6:00pm
hours
Address
at our two counseling office locations
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